FAQs

What are your hours?  We are a 24/7 on-line store.  Pick-ups are from 2-6 pm, and by appointment (sunrise to sunset, daily). 

Do you accept walk-up or drive-up orders?  Yes, if the sign is out.  Just order from your phone.  Click on the “chat” button to let us know you are here.  We will come out and say hi.  Your order will be fulfilled immediately (cookies require about 1 hour as they are baked to order and need to cool slightly).

Should I call the store number or use the “chat” button?  The “chat” button on our website is directly linked to a cell phone.  That is best.  The store number is a landline which goes to a voicemail, if we are not here.

What if I don’t have a phone to order and I am outside?  If the sign is out, then we are home.  Ring the doorbell.  If possible, we will invite you in (see next question).

I’m here, your truck is here, yet no one is answering the door.  First, try pressing the doorbell again.  Please use the “chat” button to reach out for immediate service or call the cell number on the front door.  It’s likely that Sparky, our Chief Security d’Tail, needed a short walk and will be back in a few minutes. 

Do you have a store where I can see all the items?  Yes, but this is a live-work location.  We can only handle one customer at a time in the house.  You will be able to see one of everything, and if time permits can sample just about anything.  That is why appointments are recommended, so we can be prepared for you.

Can I pay cash?  We accept credit cards.

How long does it take to fulfill an order?  It could take 2 minutes or 10 minutes, depending on how many items.  Please let us know how much time you have.  Otherwise, we may be able to deliver, or you can come back.

Do you deliver locally?  Yes, we have free delivery within a 10-mile radius!  We deliver to Teton Valley Idaho and the Jackson area, too. 

When can I pick-up my order?  Anytime by appointment (7 days a week, sunrise to sunset, generally) or from 2-6 pm daily.  Please use the “chat” button on the website when you are 30 minutes away.

Why do I need to give you an ETA?  Because I might be in the middle of making candy or cookies, or taking Sparky (our Chief Security d’Tail) for a short walk.

Why don’t you have cookies already baked off?  Our cookies are special, and we want you to enjoy them at their best.  Plus, the ingredients are expensive, and we don’t want to have waste.  They include local, organically grown flour, pasture raised eggs, and raw jersey milk butter.  Our other ingredients are awesome too, like artisan bean-to-bar chocolate and small batch sugarcane syrup.  Our cookies are worth the wait.

Would Food Shed Idaho do special order cookies and candy?  Yes, if possible.  Reach out to us directly on your needs.

Do you gift wrap?  Yes.  Reach out to us on “chat” for more information.

Do you do gift baskets?  Yes!  For the moment though they are gift bags.  Or we can gift wrap.  We actively are looking for a solution that is cute and environmentally friendly. 

Do you include an invoice or packing slip with the order?  We include a packing slip only, which has no pricing on it.

Where do I put in my pick-up or shipping information?  At checkout, on the left side of the screen, before/above your credit card information.  (The “promo code” is on the same screen, to the right).

Where do I enter the “promo code”?  On right side of the same screen as the shipping information and the credit card.  Available “promo codes” are listed on the menu bar header.

Why is my order saying it can’t ship?  Because there are several items – like chocolate (during warm weather), refrigerated items, the “Sig” cookie, and potato chips – that have a shipping disclaimer in their description.  These items can be ordered as a pick-up anytime, but not shipped.  You will need to take those items off your order for the shipment to be processed.  These items are too fragile and/or need cold pack insulation, which we do not have.

Why is my order saying pick-up when I wanted it shipped?  We apologize for the inconvenience.  You likely were so excited to place your order that you did not select “ship to” at checkout.  Since we offer pick-up and shipping (that includes local delivery), you need to select the option that best works for you.  For the tax to be properly calculated and collected, the best solution is for the order to be cancelled and re-done.  Unfortunately, we do not have the ability to go into the live order and make these changes for you.  We can, however, cancel the order on our end.  Just reach us thru the “chat” button.  We will respond immediately, if possible.

Why was I charged tax?  The State of Idaho charges 6% tax and our town of Victor charges 1% on groceries.  If your order is being shipped to a state without tax, it is likely the order was entered as a pick-up by mistake.  Please refer to the question above.

How do you define your restrictive diet products?  We don’t tag single ingredients like rice and nuts, but if the product has 2 or more ingredients, then we tag it. 

Dairy Free
Gluten Free
Low FODMAP
Soy Free
Vegan (not including cane sugar, unless organic or naturally raw)
.

Do you offer wholesale?  Yes, at foodshedwholesale.com; it is password protected for restaurants, hotels, caterers, gift basket companies and retailers.

Thank you for shopping at Food Shed Idaho!